Job Title: Head of Customer Experience Analytics
Company: TE Connectivity
Richard Sheng leads Customer Experience Analytics at TE Connectivity, a $12Bn public company that designs and manufactures connectivity and sensor solutions for a variety of industries. In his new role, he will drive the Corporate Net Promoter Score survey and cross-functional projects to unify Voice of Customer touchpoints and analytics for the company. Richard was formerly in the Global Data Science and Strategic Analytics team, working with Marketing and Sales Executives on strategic analytics projects that have created multi-million dollar revenue impact. Prior to TE, Richard was an Investment Banker at Nomura Securities, pitching and executing debt & equity offerings for Technology, Media and Financial Technology institutions. Before Nomura, Richard was a Principal Consultant in the SAP Data Science team, working with clients like Disney, Altria, Fedex and many other large corporations across industries.
Richard Sheng is also the Co-Founder and Executive Director of Data Sci 4 Good, a non-profit driving social good by connecting volunteer and student data scientists with non-profits and social enterprises. If you are interested in learning more, please visit www.datasci4good.org or contact him at [email protected]
Richard has an MBA from New York University Stern School of Business, where he received the Abraham & Julienne Krasnoff Scholarship. He completed his Bachelors of Applied Science in the School of Engineering at Simon Fraser University, where he received the Gordon Shrum Full Scholarship.
You can follow him on Twitter: @rcsheng
Business engagement – what is the best way to organize with internal stakeholders to deliver analytical services and how frequently should you engage with them? Where should the analytics team be located within the business? Discussing the benefits of sitting along side the business units that you serve. Discussing the tactics you can employ for… Read more.
Discussing the problem organizations collectively face – the dearth of women entering technology fields and the lack of technologists for technology roles. Examining the opportunities and challenges for women within the data and analytics space What can be done to encourage more women to not only join the discipline but excel within it?
Chief Data Officer Financial Services, March 28 2017, New York
> VIEW EVENT
Chief Data Officer Insurance, March 29 2017, New York
> VIEW EVENT
Chief Analytics Officer Spring, May 2-4 2017, Scottsdale
> VIEW EVENT
Visit Corinium Homepage
> VIEW HOMEPAGE